Ideally, the best way for any hospital or other healthcare organization to become or remain healthy and compliant is to establish and maintain a culture that encourages policy learning and awareness. When all personnel have this mindset and are on board with just such a culture, it is far easier to put plans in place that work well and are well-understood. It also becomes easier to recognize and evaluate risks. One of the best ways to accomplish all of this is through strong internal communications. A great way to do all of that is through your Intranet.
There are many ways to better utilize your organization’s Intranet as a way to promote the culture of awareness and education that benefits so many companies, while also encouraging better compliance management and tracking. Your organization’s Intranet is a repository of all information and everything that happens in the workplace, which makes it a natural location for all policies and procedures. Post them all on the Intranet and give access to everyone who needs it. When a policy or procedure has been changed, use the Intranet to notify all personnel.
As content moves through the policy management workflow, make sure everyone who needs to read important content does so by requiring them to give notice of acceptance through a read acknowledgement. In doing so, you simultaneously add a layer of security, knowing the right people are reading everything. It provides personnel with peace of mind, knowing they are doing the right thing and that everything is running like clockwork.
An Intranet usually includes a powerful ticketing system, which means any employee who experiences an incident can report it using the system. This ensures that communication about incidents flows throughout the organization in a way that makes staff feel safe and secure.
Another great way to keep the communication flowing on an Intranet is through a blog. Blogging about compliance is a proven effective way to pass along new information to employees. The best part is, the blog posts come through your organization’s voice, so you can feel good about the quality of information. This gives you more control of your organization’s culture and helps to keep communication lines open.
Along those same lines, placing a safety section on your Intranet’s home page also is a great way to maintain the culture of compliance and maintain open communications. If staff members can access this safety section anytime, they can discover when there have been important policy changes. Such a spot can also refer to current events or education about issues you consider to be important, including patient safety, which can motivate them to check it out more often.
You want personnel to check out the information on the Intranet as often as possible. One great way to do so is to acknowledge their contributions as often as possible. Include a section that recognizes personnel who have pointed out incidents or unsafe environments. You can also create confidential manager pages that only certain people have access to, in which safety issues, compliance and resolutions are discussed. You might even consider setting up a forum (or several) on safety and compliance issues, in order to initiate discussions and encourage personnel to discuss them freely. By encouraging greater engagement on these issues, you will improve the communication in your organization.